Privacy Policy

Last updated: September 2025

Quiet Ground Counselling respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we handle personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Who We Are

Quiet Ground Counselling is a private psychotherapy and counselling practice based in the Hills District, Sydney. Our website is https://quietgroundcounselling.com.au
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2. Information Collected Through This Website

We do not collect personal information directly through this website.
There are no sign-up forms, or account logins on this site.

However, this website may use:

Google Analytics to collect anonymous information about how visitors use the site (e.g. pages visited, time spent on the site, device type). This helps us understand and improve our website. This data does not identify you personally. You can opt out of Google Analytics by installing a browser add-on or adjusting your cookie settings.

3. Bookings, Payments, and Clinical Information

All bookings, clinical notes, and storage of sensitive health information are handled securely through Halaxy, a third-party practice management platform that complies with Australian privacy and security standards. You can view Halaxy’s privacy policy here: https://www.halaxy.com/article/privacy.

Payments may be processed securely through Square. Your payment information is handled in accordance with Square’s privacy and security policies: https://squareup.com/au/en/legal/general/privacy.

This website does not collect or store any clinical information or payment details.

4. Cookies and Analytics

Google Analytics may place cookies on your browser to collect anonymous traffic data. You can manage or disable cookies in your browser settings. Disabling cookies will not affect your ability to use this website.

5. How We Protect Your Information

While this website does not collect personal information directly, we take care to ensure the security of any third-party services we use. Bookings and health records are managed through Halaxy, which uses secure encryption and complies with the APPs. Payment information is handled securely by Square.

6. Your Rights

Under the Australian Privacy Principles, you have rights to:

Access the personal information held about you;

Request correction of inaccurate information;

Make a complaint if you believe your privacy has been breached.

If you wish to exercise any of these rights in relation to your clinical information, please contact Quiet Ground Counselling using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Quiet Ground Counselling
Dural, NSW, Australia
Email: therapy@quietgroundcounselling.com.au